Refund policy

Returns Policy:

If you’re not completely satisfied with your purchase, you may return the item within 30 days of receiving your order for a full refund of the product price.

Refund Processing:

Once your return is received and inspected, we’ll process your return within 15-20 business days of your original payment method.

Return Shipping:

Please note that buyers are responsible for arranging and paying for the return shipping costs.

Conditions for Return:

Items must be returned in their original condition, unused and with all original packaging.

How to Initiate a Return:

To start a return, you can contact us at hello@kukotravel.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kukotravel.com.